Frequently Asked Questions
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22 FAQs matched your search criteria.
- 1. Our Three Core Product Delivery Models
- 1: What is the mandatory deployment timeline for third-party AI model migrations?
- 1: Why is my AI Vision/OCR workflow failing or hanging mid-execution? (Token & Credit Limits)
- 2. Infrastructure vs. Software Ownership
- 2: What happens if an in-house deployment misses the vendor's model retirement deadline?
- 2: Why didn't I receive the automated email containing my workflow or OCR data results?
- 3. Strict Legal Boundaries for End Users
- 3: How do I handle a frozen workflow, and how do I manually restart Docker/WSL?
- 3: Why does our organization maintain absolute Intellectual Property (IP) ownership over all system workflows and configurations?
- 4. Case Study and Brand Asset Compliance Guidelines
- Do you offer a referral or affiliate program for your AI solutions?
- How can I view the payout structures, commission rates, or apply to the program?
- How do I find instant troubleshooting fixes before opening a support ticket?
- My account verification link has expired. How do I request a new one?
- Public Legal Disclaimer: Software Usage and Licensing
- Summary Rights Matrix
- Updated Statement of Work (SOW) Addendum
- What information must I collect if self-service fails and I need to open a ticket?
- Why am I required to check the Knowledge Base before submitting a ticket?
- Why can't I just use email to open and track support tickets?
- Why can't I use WhatsApp or instant messaging to troubleshoot my system?
- [MAJOR RELEASE] OCR Engine Optimization for Gemini 3.x (Token Cost Reduction)