Frequently Asked Question

To resolve an operational issue immediately without waiting for an agent, our system features an automated Knowledge Base (KB). Over 80% of routine system errors can be fixed instantly by searching the help desk.

How to search effectively:

1. Locate the Search Bar: Use the global search box situated at the top of the Customer Support Portal home screen.
2. Use Error-Specific Keywords: Instead of typing long sentences (e.g., "my chat assistant isn't responding"), enter specific technical terms or error messages displayed on your screen.
   • Examples: Milli Voice latency, Docker container down, Postgres connection error, Gemini API timeout.
3. Browse by Product Folder: If you do not have a specific error code, scroll to the Knowledge Base section and click on the specific folder matching your product line (Milli Platforms, Wisdom Vyper, or AI Vision OCR) to see a structural list of known issues and quick patches.