Frequently Asked Question

Problem: The AI engine processed the files, but the final summary or structured data email was never delivered to your inbox.

Likely Cause: Temporary local network drops or mail server (SMTP) authentication timeouts at the exact moment the workflow attempted to execute its final notification node. This is a rare infrastructure layer event.

Immediate Resolution Steps:

1. Check the Local Input/Output Folders: Your data is not lost. Because our workflows utilize resilient data schemas inside SQL Server/PostgreSQL, all processed data remains securely saved locally. Check your designated system output directories or database tables to retrieve the structured files.
2. Verify Local Mail Server Logs: Check if your internal corporate mail server (Exchange, Google Workspace, SMTP relay) flagged the automated system output as spam, or if it temporarily rejected the connection from our backend container.
3. Check the Network Logs: Ensure your firewall or private cloud gateway did not experience a micro-disconnection during the workflow's scheduled completion window.