Learn how to navigate our self-service system, search for instant troubleshooting answers, and locate documentation before submitting a manual support ticket.

Official updates regarding major system versions, performance optimizations, and critical infrastructure lifecycle releases for our AI solutions.

Overview

This article defines our standard delivery models, system architecture boundaries, and the respective Intellectual Property (IP) rights. It serves as a definitive guide for end users regarding what they own, what they lease, and how infrastructure management relates to software ownership.

Mandatory timelines, testing parameters, and compliance deadlines for system migrations, version upgrades, and third-party AI model retirements.

Official legal disclaimers regarding software usage, licensing, and IP boundaries.

Explore opportunities to grow your business, earn incentives, and partner with us by referring our AI automation platforms and agent solutions.

Self-service resolution steps for AI Vision & OCR Engine workflows deployed locally on your infrastructure (On-Premise, AWS, or GCP tenants). Note: These issues do not apply to SaaS or PaaS subscriptions.

Gemini 2.x models being used by Wisdom Enterprises OCR solutions is being retired by Google on the 16th of October 2016. End users have been notified to begin the process of migration well in advance, to ensure their live operations continue uninterrupted and retain business continuity.

The OCR solutions referred herein includes data capture from Purchase Orders, Delivery Notes, Invoices, Statement of Accounts, Bank Statements, Carrier documents related to financial data & risk details (Insurance Brokers) for onward integration with CRM / ERP systems, such as SAP Business One, Microsoft Dynamics 365, NAV, Sage and other proprietary industry specific applications,

This migration notes do not apply for those under subscription based SAAS and PAAS.